TERMS AND WAIVER

BOOKING CLASSES

To book a SPINClass, you must create an account and purchase class credit for a single class, a class pack, or a monthly membership. All classes can beonline or in the studio.

WAITLIST

You can choose to be added to our waitlist if a class is full. If you get a spot, you'll receive an email confirmation.We will call you to confirm if you get a spot within 4hours of the scheduled class.

MEMBERSHIP

You agree to our terms and conditions when you purchase a monthly membership with Spinn MKE. Monthly members are required to keep a valid credit card on file. By purchasing a monthly membership, the cardholder and account holder permits the SPINN MKE Staff to charge the card every 30-days for their membership fee and any in-studio purchases made by the client unless the client provides an alternate form of payment. Monthly membership is only available with auto-renewal. If your credit card declines, you have a three-day grace period to make a payment before we freeze your account.

  • Monthly memberships are non-transferable.'

  • Monthly members can bring one guest per month.

  • Monthly members must cancel at least 4hours before the class to avoid a penalty.

  • Penalty Fees are automatically applied to the card on file for no-shows or cancellations outside the 4-hour window.

  • No Show Penalty Fee: $12

  • Late Cancel Penalty Fee: $10

Class Credits & Credit Card

You fully agree to our terms and conditions when you buy class credits or packages. Clients may elect to keep a credit card on file using their Spinn MKE staff to charge the card for any in-studio purchases unless the client provides an alternate form of payment.

Class Cancellations

If you need to cancel your class, please do it 12 hours before your scheduled class, 4 hours prior if you are a SPINN MKEMember. You can cancel online or in the studio. If you late cancel or are a no show, you will forfeit the class and be charged. Penalty Fees are automatically applied to the card on file for no-show or cancellation outside the respective window.

  • No Show Penalty Fee: $12

  • Late Cancel Penalty Fee: $10

CHECK-IN & LATE ARRIVALS

We recommend that you arrive at least 10 minutes before class starts to let our staff know you are a new rider so we can introduce you to our studio and assist you. All clients must check in with our staff at the front desk upon entering the studio.

If you have any questions about your reservation, call the studio, and the staff will be able to assist you. We will hold your bike for up to 5 minutes after class begins. As a courtesy to your instructor and fellow riders, you will not be allowed in class if you arrive more than 5 minutes after class begins.

Please let your instructor know before class starts if you plan to leave early.

RETURNS & EXCHANGE POLICY

Classes, packages, merchandise, and event tickets are non-refundable and non-transferable. We do not accept returns or exchanges on retail items. All sales are final sales.

CREDITS EXPIRATIONS

First-time credits expire 30 days from the date of purchase. Single class credit expires 30 days from the date of purchase. 5-Class Pack credits expire 45 days from the date of purchase.

10-Class Pack credits expire 60 days from the date of purchase. All package credits are non-transferable. If you cancel your class within the cancellation window, the credit expiration date does not change. Credit expiration dates expire from the date of purchase. If credits expire without use, you must purchase new credits. We will not provide credit extensions for expired credits.

WAIVER

This Release and indemnity agreement ("Release") is made to release and indemnify SPINN MKELLC., a Wisconsin limited liability company, and all of its respective members, employees, heirs, successors, agents, contractors, and assigns (collectively the “Released Parties”). The undersigned, on their behalf or, if applicable, as the parent or guardian of a minor (the person engaged in the activities with SpinnMKEstudio shall be referred to hereafter as the "Participant"), and on behalf of the undersigned's heirs, successors, representatives and assigns (singularly and collectively the "Releasing Parties"), hereby grants the Released parties this full Release and indemnification as a consideration in exchange for permitting Participant to participate in this exercise program or any other activity associated with or through the Released Parties. The Participant is entering into this Release after having viewed or having the opportunity to view the studio and instructors' qualifications and having had the chance to ask questions regarding the services and risks associated with this exercise program. Participant further acknowledges that their participation in the activity is voluntary with full knowledge, understanding, and appreciation of the risk inherent in any physical exercise and expressly assumes all risk of injury and even death, which could occur because of Participant's participation. Despite all known and unknown risks, including but not limited to bodily injury (including death) and property loss or damage, the undersigned, on behalf of the Releasing Parties, hereby releases, waives, acquits, and forever discharges any and all known or unknown claims, demands, causes of action, damages, losses, and expenses that the Releasing Parties may ever have or have had against the Released Parties arising out of Participant’s participation in any activity or exercise program offered by the Released Parties, including, but not limited to, any and all claims which allege negligent acts and/or omissions committed by Released Parties or any third party. By signing, I acknowledge and agree that I should consult any medical practitioner before participating in any actives with SPINN MKE LLCor using its facilities, especially if I had, have, or developed a severe health condition, including but not limited to stroke, lupus, hernia, numbness in the extremities, orthopedic condition, heart condition, asthma, breathing problems, faintness, dizziness, loss of balance, recent injury/surgery/concussion, or current pregnancy.

The Releasing Parties further agree to indemnify, defend and hold harmless the Released Parties from any and all claims arising out of the Participant's participation in any activity or exercise program offered by the Released Parties or in the use of any equipment at the SPINN MKE studio or any other premises owned, leased or used by the Released Parties, without limitation, attorneys’ fees and expenses incurred by the Released Parties. All personal property brought to the studio or any other location where the Participant is participating in any activity or exercise program offered by the Released Parties is brought at the sole risk of the Participant as to its theft, damage, or loss. The Released Parties are not responsible for any items left at the SpinnMKEstudio or any other premises owned, leased, or used by the Released Parties. Participant hereby permits the Released Parties to use, without compensation or royalties, images or video of Participant as a program participant, including bu